What does connection monitoring show — and what does it not?
A recorded player connection is technical information. It does not alone confirm that the monitor shows the correct image or that guests understand the text.
Separate history from the current image
The help describes project, playlist and connection histories. These lists show client events and times. A record may be historical; check its time and project before treating it as current state.
Choose the project and period
Filter history by project name and sort by start or stop where useful. Select the record count and refresh the list. Note the observed problem time for comparison.
Example workflow
| Step | Content or procedure | Check |
|---|---|---|
| History entry | Client event with timestamp | Check project and time relevance |
| Log | Error or buffering event, if recorded | Compare settings and exact time |
| On site | Is the correct card or video actually visible? | Check monitor, assignment and readability |
Record findings before deleting
Record period, project, relevant events and observations on site. The help includes a delete-history function; do not prematurely delete records needed for an investigation. This guide promises neither automatic alerts nor proof of a visible image from the history list.
What to check when your screen is not playing video · Internet and playback device: what should you check before use?