Content maintenance · Sold-out offers

Remove sold-out offers and display confirmed alternatives

Step by step: Confirm and report the change. Find every affected display. Remove the offer or show a confirmed alternative. The guide covers reporting, updating, checking and restoring an offer.

SUISSE-VIDEO · 7 October 2026 · 4-minute read

1. Confirm and report the change

The kitchen or responsible sales colleague confirms which offer is unavailable and for how long. “Sold out today” differs from “discontinued”. Assign someone to update the display and name a deputy. A team message alone does not update the screen.

2. Find every affected display

Check the active text card and other places where the offer appears: other cards, language versions, videos in use and projects. Note what needs updating. Shared content may affect several locations, so establish the scope before editing.

3. Remove the offer or show a confirmed alternative

Edit the affected card or its project assignment so the unavailable offer is no longer promoted. The fictional example replaces “Lasagne · CHF 25” with “Vegetable risotto · CHF 24” only after the kitchen confirms it. If there is no alternative, display a straightforward notice. For a replacement, also check the description, image and price.

Example: a lunch dish has sold out

Step	Example	Check
Report	Lasagne sold out today	Kitchen confirms the offer and period
Alternative	Vegetable risotto · CHF 24	Confirm availability, description and price
Display	Update the affected card and other occurrences	Check the screen and assign responsibility for restoring the offer

Fictional workflow. Dishes and prices are invented.

4. Check the preview and actual playback

Review the edited text, language versions, target project and scheduled times. Then watch the running programme on the affected screen until the relevant card appears. An immediate message can add a short-term notice, but does not replace correcting the scheduled offer card. Check the linked offer page too.

5. Plan how the offer returns

Record who confirms renewed availability and schedules the card again. Do not restore the offer simply because a new day has started. Recheck price, content and display times before it returns. This is a manual workflow; it does not assume an automatic connection to stock or till systems.

Checklist

The unavailable offer and period are confirmed.
An editor and deputy are assigned.
Affected cards, projects and languages are identified.
The alternative, price and image are checked.
Actual playback and the destination page are checked.
Restoring the offer requires fresh confirmation.

Use these checkboxes as a checklist. Your selections are not saved.

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