Practice · Dealerships and garages

Plan screen notices for service reception and waiting areas

At service reception, customers want to know where to check in and which offers match their needs. In the waiting area, a clear explanation is more useful than a long advertising loop. The guide adds preparation, scheduling and checks on site to the example.

SUISSE-VIDEO · 6 October 2026 · 4-minute read

1. Separate check-in and offers

At the entrance, the next step matters: find service reception and check in. In the waiting area, explain approved services briefly. Do not state a specific waiting time unless it is reliably known.

2. Explain what the service includes

Keep price, included work and relevant limitations together. A “from” price must remain identifiable as such. Have the responsible service person check the details. A card does not replace individual diagnosis or approval of work.

3. Turn a long description into a short card

Choose one service and one next step. The table shows directions and a fictional offer. Leave vehicle-dependent details to consultation rather than making blanket promises.

Example for your screen

Situation	Short content	Check before display
Check-in	For your service appointment, please check in at service reception.	Check signs and the actual process
Offer	Interior cleaning CHF 49 · agreed scope at service reception · offer 19–24 October 2026.	Confirm invented price, scope and period
Questions	Questions about your vehicle? Our service team will explain the next step.	Provide an available personal contact

Fictional examples with invented prices, dates, locations and offers. These are not customer case studies. Replace details with confirmed data for your business.

4. Keep promotions separate from customer data

Schedule approved offers for their intended period. This guide assumes no workshop-scheduling or customer-order integration. Do not show registration plates, names or job details in a public waiting area. Align updated prices with the website too.

5. Test the actual customer route

Check whether a new visitor can find service reception and explain the service and next step. Test image, text and sound in the waiting area. After a promotion ends, check the normal programme and remove outdated offers.

Checklist before use

Check-in and offers are separated.
Price and scope are confirmed.
Limitations remain clear.
Customer data is not displayed publicly.
Offer dates and website agree.
Customer route and display are tested.

Use these checkboxes as a checklist. Your selections are not saved.

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What content helps visitors in reception and waiting areas? · Screen and website: do your details agree?