Hotels · Guest information

Set up a useful information screen in your hotel lobby

Start with the questions guests actually ask at reception. Use them to build a simple information plan for arrival, their stay and departure.

SUISSE-VIDEO · 5 October 2026 · 4-minute read

1. Collect common questions from reception

Ask your team which information guests request most often. Start with a few topics: breakfast, check-out, the hotel restaurant and local orientation. Separate stable information from details that change daily. The screen complements personal assistance; guests should still know whom to ask for help.

2. Give each message a place and time

For example, write “Breakfast: 07:00–10:00, ground-floor restaurant”, rather than just “Breakfast”. State whether a booking is required and how to make it. Do not show personal guest information or room allocations on a public screen.

3. Plan daily content and repeat the essentials

Schedule text displays and videos in your SUISSE-VIDEO project. The example shows possible priorities, not a ready-made project configuration. Test the actual changes on the playback device. Essential messages should make sense to guests who only glance at the screen. Keep important information available at reception or in guest information materials too.

Example: an information plan for the fictional Hotel Panorama

Time of day	Focus	Example message
Morning	Breakfast and departure	Breakfast 07:00–10:00 on the ground floor · Check-out by 11:00
Daytime	Local orientation	One checked suggestion for an outing and a short landscape video
Evening	Hotel restaurant and the next morning	Dinner 18:00–21:00 · Book at reception
Repeated throughout the day	Essential information	Breakfast location, check-out time and how to contact reception

The hotel, times and offers are fictional. This plan illustrates possible content; it is not a customer case study. Adapt it to the services your hotel actually provides.

4. Choose local suggestions and languages carefully

Present one specific outing with a brief description. Check opening hours or transport timetables with the relevant official provider before including them, and date information that may change. Landscape videos can introduce an area, but they do not show live weather unless they come from a current source. Choose languages to suit your guests and use short, readable versions rather than four lengthy texts on one screen.

5. Assign responsibility and check the display

Choose someone to maintain the content and a colleague to cover their absence. Check restaurant hours, exceptional opening times and offer validity before displaying them. Ask someone unfamiliar with the hotel to find the breakfast location and check-out time on the actual screen. If that takes too long, shorten the content or adjust the layout. Check it from the usual waiting position too.

Lobby screen checklist

Topics reflect common guest questions.
Messages state the location, time and any booking requirement.
Essential information is easy to access.
Local suggestions are checked and dated where needed.
Language versions are short and readable.
Someone is responsible for updates, with cover arranged.

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